Prudential Northwest Properties Earns Exceptional Ratings For Client Service



Our reputation is built on providing great service to our clients. In fact, that is our number one priority.

Back in 2005 we made the decision to start providing our clients written service guarantees that outline the major points of service they can expect when they are represented by a Prudential Northwest Properties broker in their real estate transaction. In addition, we started having an independent third party research company send surveys to our clients upon the close of each transaction with a request they rate the level of service they received and their overall satisfaction with our company.

We’re proud to report that we have consistently maintained Quality Service Certified Platinum status in Customer Satisfaction Ratings, the highest level of service achievement in the industry.

Read more here…


Congratulations to Anita Cassarino, QSC’s Agent of the Month!

We are very pleased to announce that Hillsboro’s Anita Cassarino is being recognized as the QSC Agent of the Month for her extraordinary service and customer satisfaction. Anita has distinguished herself as an example of professional excellence from among the 22,000+ Quality Service Certified real estate professionals nationwide. During the past seven years, she has earned a near perfect Customer Satisfaction Rating of 4.96 (on an excellence scale of 1-5). She is being featured on the home page of Please join us in congratulating Anita on this well deserved recognition!

Anita, you make us proud!

Anita Cassarino

Anita Cassarino

Look what Anita’s clients have to say about her great service:

Prudential Northwest Properties agents recognized as “The Best in the Business” in North America!

Quality Service Certification, Inc. recently ranked 26 Prudential Northwest Properties real estate professionals as “The Best in the Business” in North America for delivering superior service and achieving the highest client satisfaction rankings possible.

Congratulations to the following agents recognized for providing exceptional service:

Anita Cassarino, Hillsboro

Anne Meinert, Newberg

Bonnie Drake, Sandy

David Somerville, Lake Oswego

Debbie Deymonaz, Lake Oswego

Diana Requa, Clark County NW

Fran Brown, Clark County NW

Gregg Bates, Lake Oswego

Jessica Eisenhauer, Columbia Tech Center

Karen Gibbons, Hillsboro / Clark County NW

Kathie Bagley, Clackamas / Columbia Tech Center

Kathy Dessimoz, Columbia Tech Center

Keith Anderson, Columbia Tech Center

Kim Dittler, Lake Oswego

Kirsten Kaufman, Metro

L. J. Thomas, Canby

Laura Oviatt, Sherwood

Linda Davis, Hillsboro

Linda Terhaar, West Portland

Linsey Macy, Newberg

Lorin Karge, Hillsboro

Mary Jo Williams, Lake Oswego

Mervin Calverley, Columbia Tech Center

Molly Hruska, Scappoose

Peter Dalgaard, Lake OswegoQSC, quality service

Rod Rice, Columbia Tech Center

You exemplify outstanding service and we’re proud you represent Prudential Northwest Properties!

To see all of our agents’ QSC ratings and read their client comments, please click here.

David Somerville named QSC Agent of the Month!

QSC, quality serviceCongratulations to Lake Oswego’s David Somerville for receiving national recognition as Agent of the Month by Quality Service Certification, Inc!  

David was selected for this honor from among QSC’s 22,000+ members nationwide. He has attained an almost flawless record of consistently earning 100% client service satisfaction ratings on satisfaction surveys administered by Leading Research Corporation. David has achieved Quality Service Certified® Platinum status, representing the highest level of service achievement in the real estate industry, and late last year, he was also recognized as one of the Best of the Business, an honor bestowed on the top 250 real estate service providers in North America.   

100% service satisfaction like David and many of our agents have achieved is fantastic. Kudos to you, David! We’re proud you’re on the Prudential Northwest Properties team!

Prudential Northwest Properties receives Quality Excellence Award!

For the second consecutive year, Prudential Northwest Properties received the Quality Excellence Award, ranking in the Top 10 real estate brokerages in North America for service satisfaction, based on direct feedback from clients.

Quality Service Certification, Inc. and Leading Research Corporation have identified 20 companies and offices in North America that, according to consumers, deliver the best service quality and customer satisfaction. The 2009 QE™ Award recipients are recognized as real estate’s leading companies and individual offices in delivering service excellence and the highest levels of customer satisfaction. The award is based upon the results of an independent survey of every closed transaction for participating real estate agents from January 1, 2007 through April 30, 2009.

“For an industry that is nearly obsessed with excellence measured by millions of dollars of sales, we are interested in recognizing excellence based upon measurably superior customer satisfaction and service quality — a standard consumers prefer as well,” stated Larry D. Romito, CEO of Quality Service Certification, Inc. (QSC)

“The 2009 QE™ Award is based upon feedback from 200,000 consumer surveys of more than 500 participating companies and their 25,000 real estate agents,” Romito added.

2009 QE Award Winners:

The Top 10 companies:

Helen Adams Realty Charlotte, NC
RE/MAX All Stars Corona, CA
Rubloff Residential Properties Chicago, IL
Tomie Raines, Inc. East Lansing, MI
RE/MAX Properties, Inc. Colorado Springs, CO
Prudential Palms Realty Sarasota, FL
Weichert Realtors Rebhan and Assoc. Charlotte, NC
RE/MAX Creative Realty Lexington, KY
Prudential Tropical Realty Land O’Lakes, FL
Prudential Northwest Properties Portland, OR


Top 10 offices:

Lutz/Land O’Lakes Prudential Tropical, FL
14606 Osage Ct. Infinity Real Estate Services, Inc Services, Inc., Co
523 Vrain Lane First Colorado GMAC, CO
1010 Massachusetts Avenue Bowes Pennell & Thompson GMAC, MA
Newberg Branch Prudential Northwest Properties, OR
Jackson Office Town and Country Realtors, Inc., TN
Gresham Branch Prudential Northwest Properties, OR
Foothills Office Carolina Property GMAC Real Estate, NC
Gold Coast/Magnificent Mile Rubloff Residential Properties, IL
1647 Court Street Real Estate Professionals GMAC, CA


“We’re extremely proud to once again receive the QE Award,” said Bert Waugh, Jr, president of Prudential Northwest Properties. “Our goal is to consistently deliver the best service in the industry and this award proves that our clients appreciate the great service they receive from us. Potential home buyers and sellers want to know the agents they consider working with are recommended by the clients they’ve represented in the past, and QSC delivers unbiased, handwritten comments from real clients, which creates the kind of true transparency that’s expected in business today. Although this is a wonderful acknowledgement of the value we bring to the table, the real winner here is the consumer — our clients, today, tomorrow and down the road. I’m so proud of all the hardworking professionals that represent Prudential Northwest Properties, and I’m very proud to accept this award on their behalf.”


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